Acknowledging risks and benefits of instant messaging platforms in clinical settings

James N Hayward, a consultant in intensive care and chief clinical information officer at University Hospitals Sussex NHS Foundation Trust in the UK, discusses the potential benefits of using WhatsApp for medical communication. He acknowledges its advantages for rapid updates on the evolving covid-19 situation, but also raises concerns about the potential for spreading misinformation and negative mental health impacts of instant messaging. The article also discusses the implications for clinical practice if WhatsApp were to be removed. Overall, the article highlights the need for balance and caution when using WhatsApp for medical communication.

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