Dr. Chris Luke highlights the lessons healthcare organizations should learn from the UK Post Office scandal. He discusses the flaws of IT systems in healthcare, citing examples of failed software systems in the UK and US health services, and the impact of a cyberattack on the HSE’s IT systems in Ireland. He also addresses the “Great Post Office/Horizon Scandal,” where sub-postmasters were falsely accused of theft due to faults in the Horizon IT accounting system. Dr. Luke emphasizes the consequences of incompetent senior decision-makers and faulty tech in perpetrating injustices and warns against blindly trusting artificial intelligence in healthcare.
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What the Great Post Office Scandal has to teach us about software
