The healthcare industry is facing a workforce crisis, with issues around employee retention and support. AdventHealth has implemented strategies to gather employee feedback and make changes accordingly. CEO Terry Shaw emphasized the importance of understanding the needs and challenges of frontline workers in order to support them effectively. By seeking feedback from all departments, the organization found that tuition assistance was a priority for its employees, and worked with Guild to provide debt-free education assistance. They also introduced paid parental leave for all full-time employees. Shaw stressed the importance of implementing change based on employee feedback, rather than just asking for it without follow-through.
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