Building trust with marginalized and underserved communities in healthcare is crucial for effective care. This trust can be built by being transparent about what an organization can and cannot do, acknowledging historical exploitation, asking specific questions, and understanding what the patient truly wants. Panelists at the Behavioral Health Tech conference emphasized the importance of establishing a collaborative partnership with patients, making them feel seen and heard, and providing culturally-responsive care. By addressing these elements, healthcare organizations can work towards repairing relationships and building trust with communities that have historically been mistreated and marginalized.
Source link
How Can Healthcare Organizations Earn Trust with Marginalized Communities?
