Carrie Lester, a Medicare enrollee with chronic health conditions, benefits from the Chronic Care Management (CCM) program that offers regular check-ins with doctors outside of office visits. However, only a small percentage of eligible enrollees actually participate in the program due to various factors. While the program has helped reduce hospital visits and improve patient care, many doctors find the program cumbersome to implement. Some practices have turned to outsourcing CCM work to companies like HealthSnap to help with patient monitoring and billing. Despite challenges, the CCM program has the potential to improve patient outcomes and save money for Medicare.
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