The healthcare industry is rapidly moving towards digital transformation to improve patient care and efficiency. Concerns about the affordability of medical bills persist, with half of Americans worried about out-of-pocket costs. Trends for 2025 include the use of digital wallets, managing cards on file, shifting payment infrastructure to the cloud, and the application of AI to improve operations. Data security is a key focus, with tokenization and vP2PE being used to protect patient data. Technology and consumer preferences will continue to drive healthcare changes in the coming years. John Welch, Chief Product Officer at Sphere, leads the product organization in developing payment and healthcare products.
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2025 Trends to Watch in Patient Payments
