Healthcare providers are working to create more consumer-friendly experiences for patients. Nworah Ayogu, a healthcare expert, emphasizes the importance of providers shifting away from paternalistic attitudes and focusing on patient-centered care. He suggests that providers prioritize patient experience over optimizing for doctors, and respect patient autonomy even when it goes against clinical recommendations. Ayogu also recommends reevaluating metrics used to track progress towards consumer-driven care, emphasizing the importance of patient satisfaction scores over objective data like wait times. He believes that patient experience should always be the top priority for healthcare providers.
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These 3 Mindset Shifts Will Help Providers Deliver Consumer-Driven Care, Investor Says
