Martin O’Malley, the head of the Social Security Administration, criticized the agency for injustices in recovering alleged overpayments from beneficiaries, including those living in poverty. O’Malley promised to make changes, such as reducing the amount withheld from monthly benefits. Progress has been made in reducing full benefit withholdings and improving phone response times, but challenges remain, such as beneficiaries having to prove overpayments were not their fault. O’Malley has faced criticism for not addressing all issues, such as implementing a statute of limitations for overpayment recovery. Some beneficiaries still struggle with the system and lack of communication from the agency.
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Social Security Tackles Overpayment ‘Injustices,’ but Problems Remain
