Providers and Payers Are Increasing Their Tech Spend — Where Are They Investing the Most?

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A report by Bain & Company and KLAS Research found that 75% of healthcare providers and payers in the U.S. have increased IT spending in the past year. The trend is expected to continue, with a focus on technology like AI and cybersecurity. The report also highlighted an increase in AI adoption by providers for clinical workflow optimization. Payers are investing in tools for care coordination, claims processing, and payment. Organizations are prioritizing existing vendors over introducing new ones into their tech stacks. The cyberattack on Change Healthcare in February has also prompted increased investment in cybersecurity technology within the healthcare industry.

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