HIQA is assessing the potential for a new phone service for non-urgent healthcare needs in Ireland. The service would divert non-immediate medical needs away from the national emergency service. The assessment will look at the budget impact and organizational implications of introducing this alternative phone line. Currently, people with non-urgent care needs can access healthcare through various services, including GPs, local injury units, and emergency departments. The goal of the new service is to provide timely care in the most appropriate setting by triaging callers to the appropriate healthcare services. This model has been successful in other countries like the UK, Denmark, and Canada.
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HIQA to assess need for non-urgent healthcare phoneline
