In this episode of “An Arm and a Leg,” Caitlyn Mai faced a huge bill of over $139,000 for her cochlear implant surgery, despite getting prior approval from her insurer. She refused to pay the bill and fought back by making numerous phone calls and demanding the necessary documentation. With the support of her job and friends, Caitlyn was able to negotiate with the hospital and insurance company, ultimately reducing the bill to $1,982.25. This story highlights the importance of advocating for oneself in the face of unfair medical bills and the legacy of reporter Marshall Allen, who encouraged people to “never pay the first bill.”
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Don’t Get ‘Bullied’ Into Paying What You Don’t Owe
