Highmark is teaming up with Laguna Health, an AI company, to help care managers with administrative tasks. Highmark has about 7 million members in the Northeast and offers various healthcare plans. Laguna’s AI technology will transcribe conversations between care managers and patients, provide summaries of issues discussed, and offer suggestions for addressing those issues. This partnership aims to reduce burnout for care managers and improve the overall member experience. Highmark will pay Laguna through a monthly subscription model. While there are other conversational AI companies working with providers, Laguna is focusing on the payer side of healthcare.
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Highmark Taps Laguna for Conversational AI
