The Care Quality Commission’s interim chief executive apologizes for mistakes in implementing a new regulatory approach and promises to make things right. Urgent actions include more assessments and inspections, increased support for providers, and fixing the provider portal. The CQC’s single assessment framework was introduced in 2021 to establish a common standard of quality for all health and social care providers in England. The regulator acknowledges that the changes made have not matched expectations and have caused difficulties, but they are committed to improving the situation.
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CQC admits mistakes in rollout of new regulatory approach
