A new report suggests that healthcare providers need to work on building consumer trust in generative AI in order to fully utilize the technology’s potential. The report, based on a survey of U.S. adults, shows a slight decrease in consumer use of generative AI for health reasons. Reasons for this decline include growing distrust of the information provided by generative AI models. To build trust, hospitals should be transparent about how generative AI is being used, train models on internal data, and ask for patient consent. Educating patients about the benefits of generative AI will be crucial to fostering trust in the technology.
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What Hospitals Need to Know about Patient Trust in GenAI
