Healthcare leaders are focused on reimagining access to healthcare, aiming to make patients’ experiences more seamless and patient-driven. Lee Schwamm, chief digital health officer at Yale New Haven Health System, explains that simply increasing appointment availability isn’t enough to address patient frustrations with accessing care. He suggests using large language models to match patients with appropriate providers remotely to reduce wait times. Schwamm also emphasizes the importance of creating a consistent and predictable healthcare experience to prevent patients from abandoning their care journey. Additionally, he highlights the need for health systems to enhance their digital front door beyond just checking medical records to improve patient access and experience.
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Providers Should Do These 3 Things to Improve Access
