Gail Mazur Handley is a patient advocate who believes in the importance of open communication with patients after medical errors. She highlights the development of communication and resolution programs (CRPs) in the US, which aim to provide prompt attention, honest explanations, and restitution to patients harmed by medical care. Handley shares her own experience of a hospital failing to disclose a medical error, leading her to advocate for transparency and accountability in healthcare organizations. She points out the need for hospitals to fully disclose their CRPs to all patients and suggests providing information booklets with details about the program. Handley questions whether hospitals are truly committed to disclosing errors or continue to prioritize their own interests.
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Disclosure programmes in the US—an inadequate response to medical error
