Course Description
The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives – everywhere from small businesses to multinational corporations – that can have regional or global focus in a variety of service and industrial settings.
A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
The Certified Manager of Quality/Organizational Excellence evolved from the certified quality manager as a way to broaden the scope of the examination. The Quality Management Division surveyed certified quality managers and other recognized subject matter experts.
The survey results indicated that not only had the Body of Knowledge for quality managers changed, but the name of the program itself must be updated to reflect the broader scope of this position. With the approval of the ASQ Certification Board, the Certified Quality Manager program became the Certified Manager of Quality/Organizational Excellence program.
- Introduction (2 hours)
- Overview of CMQ/OE certification
Benefits for individuals and organizations
Quality Management Concepts (8 hours) - History of quality management (2 hours)
Quality principles and methodologies (2 hours)
Process improvement frameworks like Lean and Six Sigma (2 hours)
Quality models like ISO 9001, Baldrige, EFQM (2 hours)
Leadership (16 hours) - Leadership principles and practices (4 hours)
Change management (4 hours)
Team basics and dynamics (4 hours)
Building and managing teams (4 hours)
Strategy Development and Deployment (8 hours) - Strategic planning process (4 hours)
Translating strategy into goals and plans (2 hours)
Performance measurement (2 hours)
Customer Focus (8 hours) - Voice of the customer (2 hours)
Customer satisfaction and retention (2 hours)
Customer relationship management (4 hours)
Supplier Management (6 hours) - Supplier selection and evaluation (2 hours)
Developing partnerships and managing suppliers (4 hours)
Training and Development (6 hours) - Conducting training needs assessments (2 hours)
Developing training materials and methods (2 hours)
Evaluating training effectiveness (2 hours)
Certification Exam Preparation (8 hours) - Exam format and content overview (2 hours)
Practice questions and sample exams (4 hours)
Test-taking strategies (2 hours)
Total Hours: 62