- Course Objects and Outlines
- Module 1
- Introduction to the world of KPIs
- Challenges in performance measurement;
- The value added by KPIs;
- The Performance Management System Architecture
- Strategic Planning tools;
- Performance Measurement tools;
- Performance Improvement tools;
- KPI Management Framework Concept Map
- Governance and Competencies;
- KPI use case scenarios.
- Module 2
- Understanding KPIs
- Standardizing terminology
- Metrics, KPIs and KRIs
- Objectives, KPIs and Initiatives
- KPI lifecycle.
- Module 3
- KPI Typology and Taxonomy
- Leading vs. lagging KPIs;
- Qualitative vs. quantitative KPIs;
- Efficiency vs. effectiveness KPIs;
- KPI DNA map.
- Module 4
- KPI Selection
- KPI selection process
- KPI Selection techniques
- KPI Expo;
- KPI Clustering;
- KPI selection workshop;
- KPI Balancing;
- KPI Selection Criteria.
- Module 5
- KPI Alignment
- KPI alignment approaches;
- KPI selection for corporate scorecard;
- KPIs cascaded to operational level.
- Module 6
- KPI Documentation
- KPI documentation form;
- KPI documentation process.
- Module 7
- KPI Target Setting
- Target setting process;
- Target setting approaches;
- Target setting scenarios;
- Weights and indexes;
- Challenges in working with targets.
- Module 8
- Data gathering
- Data quality dimensions;
- Data gathering process;
- Data gathering tools;
- Data gathering techniques;
- Working with data custodians.
- Module 9
- Data Visualization
- Guidelines in data visualization for Dashboards;
- Guidelines in data visualization for Scorecards.
Requirement:-
● Healthcare Background
● Basic Computer Skills
●Clinical Terminology
