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How AI is Strengthening The Human Connection In Medicine

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Coleman Young , 2025-10-15 13:55:00

Technology’s highest calling in medicine is to create more room for genuine connection between doctors and patients. That purpose has sharpened as artificial intelligence moves from pilot projects to daily practice. 

Between 2023 and 2024, physician use of AI clinical software tools surged from 38% to 66%, and that momentum continues into 2025. By early this year, two‑thirds of physicians reported actively using AI in their workflows, up from just over a third only two years prior.

At the organizational level, AI tools have also become the top technology priority for U.S. medical groups, overtaking electronic health record (EHR) usability, a sharp rise from 13% of groups prioritizing AI in late 2023 to 32% in early 2025. The healthcare AI software market has doubled in just one year to more than $21 billion, delivering a strong return on investment while transforming care delivery.

Clinically, AI scribes are now widely deployed across major health systems, cutting daily documentation time from around 90 minutes to less than 30 minutes and freeing physicians to spend more time with patients. These technologies are expected to assist in more than 50 million clinical conversations in U.S. healthcare this year, which is clear evidence that AI is being integrated into everyday practice to support, not supplant, human expertise.

Regulators, doctors, and patients all point to the same guardrail, and the World Health Organization’s 2024 guidance on large multimodal models echoes that AI should augment, not automate, when patient safety is on the line.

AI-driven analytics that empower providers

Step inside a modern hospital, and you can almost feel the data rushing past — continuous vital signs, real-time lab panels, imaging slices, and social-determinant alerts. No individual can track it all, so early warnings are easily missed. Predictive dashboards change that. For example, Kaiser Permanente’s deterioration-risk platform scans thousands of charts each night and flags the few inpatients whose trends foreshadow crisis. In 2023, the alert helped prevent an estimated 500 deaths and lowered high-risk readmissions by 10%. This serves as solid evidence that a timely cue can enhance clinical judgment without replacing it.

Turning efficiency into patient time

AI is no longer a future investment; it’s an operational necessity. From scheduling and chart prep to post-visit documentation, AI tools are streamlining workflows that used to pull clinicians away from patient care.

That shift is resonating with patients. Research shows that nearly 60% say they’re comfortable with AI if it means more time with their doctor. It’s a clear signal: efficiency and connection can, and should, go hand in hand.

The most effective tools stay out of the way. They help clinicians work faster, make decisions with greater focus, and dedicate more time to what matters most. For overextended health systems, that kind of support isn’t optional. It’s essential.

The future of AI as a medical teammate

Clinical AI thrives only when doctors trust it, and trust grows from transparency and education. The American Medical Association now frames these tools as “augmented intelligence,” emphasizing design that amplifies human expertise rather than replaces it. Recent AMA research shows that two-thirds of physicians have integrated at least one AI tool into practice, and nearly 70% see clear advantages, but they also call for rigorous validation and clear guidelines that define liability when AI is involved.

Doctors are more likely to trust AI when each recommendation comes with a clear explanation of the data and rationale behind it. When doctors have opportunities to review outcomes and offer feedback, that helps refine and improve the model over time. Openly sharing validation results and performance metrics builds confidence, while continuous evaluation against diverse patient groups ensures the tools stay fair and reliable. 

Equally vital is building AI fluency across the care team. That means incorporating hands-on AI training into medical curricula. Frequent physician roundtables to exchange practical insights help establish direct feedback channels for developers. With these elements in place, every physician will be able to understand how an algorithm arrived at its recommendation and apply those insights thoughtfully to each patient’s unique situation.

Technology supporting the human heart of medicine

AI’s greatest achievement in healthcare is easing physicians’ administrative burdens to restore direct patient care. Whether a dashboard condenses a thousand data points into a single risk score, a background model flags a silent stroke, or a genomic-driven platform narrows treatment choices, each innovation restores minutes to the human interaction at the heart of medicine.

These innovations will only get more capable, but their greatest value is the extra time they give physicians with patients. With AI automating routine workflows behind the scenes, intelligent systems let healthcare professionals devote themselves fully to face-to-face care, while listening closely and applying their expertise. Only by designing technology to serve the health workforce can we preserve the compassion that defines medicine.

Photo: PeopleImages.com, Getty Images


Coleman Young is a Senior Product Manager at RXNT, where he leads clinical product strategy with a sharp focus on advancing AI integration and regulatory excellence. His work reflects RXNT’s broader mission to enhance patient care by embedding cutting-edge AI across its suite of healthcare solutions. With Certified Product Manager (CPM) credentials from AIPMM, Coleman brings deep expertise in Agile product lifecycle management and ensures all solutions meet or exceed ASTP/ONC regulatory standards. His leadership bridges innovation with compliance, driving forward-thinking solutions that put both providers and patients at the center.

This post appears through the MedCity Influencers program. Anyone can publish their perspective on business and innovation in healthcare on MedCity News through MedCity Influencers. Click here to find out how.

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