Why One New York Health System Stopped Suing Its Patients

Jolynn Mungenast, a financial counselor at Rochester Regional Health, assists patients in finding solutions to pay their hospital bills without resorting to aggressive collection tactics. Rochester Regional Health, a nonprofit system, has eliminated lawsuits, wage garnishments, liens on homes, and denials of care for unpaid bills. Instead, they focus on enrolling patients in health insurance, offering financial assistance, and providing interest-free payment plans. This approach has improved patient trust and financial outcomes for the health system. Other hospitals across the country are also adopting similar practices to avoid aggressive collections, promoting health equity and reducing medical debt burdens on patients.

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