Telehealth Is Far From Dead, Says Providence’s Virtual Care Chief

Despite closures and layoffs in the virtual care sector this year, telehealth is still a viable and effective tool when integrated into a greater healthcare system. Companies that focused solely on telehealth without connection to broader care delivery struggled to be profitable. However, health systems like Providence continue to see success with over 1.1 million virtual visits annually. Telehealth should be used strategically within a patient’s care journey, combining virtual and in-person visits where appropriate. Understanding how to integrate virtual care into the overall care delivery system is key to its success and effectiveness in treating patients.

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