Virtus Health enhancing IVF patient experience with AI

Virtus Health is shifting its customer relations management to the cloud with the help of RingCentral, utilizing AI to enhance communication across its 62 fertility clinics worldwide. The deployment will consolidate telephony and contact center functions, allowing for central management of call flows and queues. The integration of RingCentral for Salesforce will ensure calls are routed to the appropriate clinics and teams. The use of AI in healthcare communications is seen to improve patient experience and engagement. Virtus Health anticipates significant cost savings with RingCentral’s platform and aims to provide personalized patient care throughout the reproductive healthcare journey.

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