Accenture, today unveiled Ella and Ethan, two interactive virtual-assistant bots that use artificial intelligence to constantly learn and make intelligent recommendations for interactions between life sciences companies, patients, health care providers, and caregivers.
One of the biggest challenges patients face in managing their health issue/disease is being able to stay on treatment – not just taking their medicines, but also following up with their doctors and adjusting to live a healthier daily life. That’s about to change. Now patients can get the high-touch, personalized, daily support they need to stay on track with their overall treatment.
The Ella and Ethan bots are integrated with the Accenture Intelligent Patient Platform, a digital health solution that supports patients throughout their healthcare experience. The bots will play complementary roles in the patient/health care provider experience:
– Ella: virtual care assistant for patients that provides medication reminders, vitals tracking and sharing, appointment scheduling and a whole lot more. This information enables life sciences companies to provide patients with a personalized, interactive way to manage their health and engage with their care team members.
– Ethan: virtual service assistant for health care providers that enables life sciences companies to help HCPs more easily engage with patients, better monitor their health activity and coordinate with other care team members to provide critical services in a more holistic manner. This includes providing proactive recommendations on content and services for healthcare professionals to provide patients to support patient treatment and improve engagement.
“The platform’s newest AI capabilities allow life sciences companies to make recommendations to best support the patient’s specific condition and lifestyle by gaining deeper insights into patient behavior — in real time,” said Tony Romito, managing director, Accenture Life Sciences. “With the inclusion of these new AI capabilities, the Accenture Intelligent Patient Platform continues to expand the value of using analytics and collaborative technologies to support the healthcare industry’s goal to deliver better outcomes.”