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Who is a More Valuable Trainer, Bots or Employees?

How to use Bots for Training Employees

When it comes to training employees, who do you trust the most? You probably trust employees who have been invested in their work, with the company for a long time, and employees who reflect the values of your business. But what if I were to tell you that you could create a chatbot that would embody your company’s values, have the expertise of someone who has been with your company for years, and is available 24 hours a day and 7 days a week. Today, more than ever before, companies are turning to chatbots for creating a memorable experience for users, and a healthy working environment for employees. Chatbots are powered by artificial intelligence and try to mirror human conversations in order to create an environment of trust and learning.

Chatbots are on the verge of making traditional websites and apps obsolete as they perform essential functions of any company faster and more efficient than any person could accomplish. Chatbots use natural language processing to better understand users as it trains itself to be better equipped for replies and posts. Not only are chatbots the future for consumers and users, they are also the future for training.

Desired Training Accomplishments

When you train employees you try to:

  • Provide employees with specific knowledge and skills to boost productivity
  • Identify business goals and analyzing available skill sets

So how do chatbots help with employee training?

Chatbots Improving Training

Today, 80 percent of companies rely on communication tools like Slack and HipChat that have bot-enabled communication tools. This means that, whether you know it or not, your company might be using a chatbot everyday. Since chatbots rely on machine learning and natural language processing through AI technology, you will increase the chances of your employees understanding the company and their position by allowing chatbots to provide quick solutions to problems and questions employees have. Chatbots can improve sales training, software training, business training, soft skills training, and many more. They can also quickly conduct quizzes for employee assessments and are great tools for practice and progress tracking.

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Chatbots Disrupting Tradition

Traditional training usually consists of large conference halls where food and beverages are provided. Employees are expected to sit through long slide shows, with numerous speakers, and many employee success stories. Traditional training also communicates procedures, functions, and departments during these sessions. While all of these topics are crucial for the success of your business, they are also less effective when compared to the way chatbots train employees.

The real advantage to using chatbots for employee training is the ability to personalize training and assess progress. The processing ability of chatbots allow them to deliver personalized and utility-based content to employees who need help in very specific areas. They also help with separating information to personally cater to the needs of employees.

The 2 Areas of Improved Training

Offers Flexibility

Training with chatbots allow employees to spend a reasonable amount of time on subjects they may be inexperienced at. It will also help speed up the training process for employees who already have the skills and previous training necessary to move past certain training subjects. This way of training personalizes the process and allows employees to improve in very specific areas. The main problem with traditional training is that it tries to train people in all areas by using a lot of information and moving quickly. By glossing over areas of training and not allowing employees to spend sufficient time in areas they are unskilled or weak in you actually end up wasting time and resources. After training, those employees that require attention in specific areas will have to find the answers to their questions while on the job. They will ask for help from others around them and will cause other people to spend time assisting your new employee. Introducing chatbots into the training process will help both employees and managers. Chatbots allow managers to single out employees who may need extra attention but are not being vocal about their needs. It might be hard for employees to ask the right questions if they aren’t even sure what they don’t know. Chatbots will help with the training process by making it more flexible and personable.

Continuous Education

Education becomes continuous while using chatbots. Chatbots help your employees stay up-to-date on the latest company additions and policies. It will also allow training to be readdressed or reaffirmed by generating quizzes or taking assessments on employees after a specific amount of time. For example, maybe you have an employee who contacted the chatbot about the company policy around taking time off and vacation pay. After a certain amount of time, usually one to two weeks later, the chatbot will contact the employee and ask it questions about the company policy on vacations. Chatbots create an open avenue for employees to ask questions and get answers while having that information be reinforced by having chatbots following up with employees. Bots can also be designed to deploy refresher courses periodically to ensure that employees have the proper skills and knowledge to complete their tasks. Chatbots can also be designed to approach employees with training sessions that fit around their schedules, and allows them to revisit material within a specific time frame. Through this process, it allows managers to know what employees are asking about, and if there are any subjects that need to be readdressed.

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Who is a More Valuable Trainer, Bots or Employees? was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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