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“It’s hard to argue with a computer:” Investigating Psychotherapists’ Attitudes towards Automated Evaluation.

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“It’s hard to argue with a computer:” Investigating Psychotherapists’ Attitudes towards Automated Evaluation.

DIS (Des Interact Syst Conf). 2018 Jun;2018:559-571

Authors: Hirsch T, Soma C, Merced K, Kuo P, Dembe A, Caperton DD, Atkins DC, Imel ZE

Abstract
We present CORE-MI, an automated evaluation and assessment system that provides feedback to mental health counselors on the quality of their care. CORE-MI is the first system of its kind for psychotherapy, and an early example of applied machine-learning in a human service context. In this paper, we describe the CORE-MI system and report on a qualitative evaluation with 21 counselors and trainees. We discuss the applicability of CORE-MI to clinical practice and explore user perceptions of surveillance, workplace misuse, and notions of objectivity, and system reliability that may apply to automated evaluation systems generally.

PMID: 30027158 [PubMed]

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